Terms of Use

Draft – to be checked by a solicitor and completed with the company's legal details before launch.

These terms apply when you use ProspectFuel ("we", "us"), the online service that finds business prospects, writes and sends outreach emails, sorts replies and helps you keep in touch with customers. By creating an account you agree to them on behalf of your business.

Your account

Keep your login details safe and tell us straight away if you think someone else has used them. You're responsible for what's done in your account, including by people you invite to your team.

Using ProspectFuel lawfully

You decide who is contacted and what is sent – by approving emails yourself or by switching on automatic sending. You must use ProspectFuel in line with UK law, including the Privacy and Electronic Communications Regulations and UK data protection law. In particular you must not use it to contact anyone who has asked not to be contacted, to send misleading or unlawful messages, or to call numbers registered with the TPS or CTPS unless the law allows it. The safeguards built into ProspectFuel help, but don't replace your own responsibility.

Your data

The information about your prospects and customers is yours. We process it on your behalf to provide the service, as described in our Privacy Policy. You can export your prospects at any time.

Connected services

Some features use services you connect yourself, such as your Brevo account for sending email, your mailbox for reading replies, and Xero for your customers and invoices. Their own terms apply to those accounts.

Plans and payment

Plans are charged monthly at the price shown when you subscribe, and there's no long-term contract: you can change or cancel your plan at any time, and it ends at the close of the month you've paid for. Each plan has monthly limits; we'll tell you if you reach one.

Support

Our support team is based in the UK. Contact us through the website or from your account and we'll help as quickly as we can.

Availability and changes

We work hard to keep ProspectFuel running and your data safe, with regular backups, but we can't promise the service will always be uninterrupted. We may improve or change features; if a change significantly affects you, we'll tell you in advance.

Liability

Nothing in these terms limits liability that can't be limited by law. Otherwise, we're not liable for indirect or consequential losses, or for lost profits or opportunities, and our total liability in any year is limited to the fees you paid us in that year.

Ending your account

You can close your account at any time. We may suspend or close an account that breaks these terms, for example by sending unlawful messages. When an account is closed, its data is deleted after a short period, unless the law requires us to keep it.

The law

These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute.

Questions about these terms? Contact us.